Refund and Returns Policy

At Semotis, we are committed to ensuring customer satisfaction with every purchase. If you are not completely happy with your ultra-thin portable monitor, we offer a hassle-free return and refund policy to give you peace of mind. Please read our policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date.
  • The product must be unused, undamaged, and in its original packaging with all accessories included.
  • A valid proof of purchase or order confirmation is required.
  • Items that are damaged due to misuse, accidents, or unauthorized modifications will not be eligible for return.

2. How to Initiate a Return

If you meet the return eligibility criteria, follow these steps:

  1. Contact Us – Email info@semotis.xyz or call (401) 828-0315 with your order details and reason for the return.
  2. Receive Return Instructions – Our team will provide you with a Return Authorization Number (RAN) and shipping instructions.
  3. Ship the Product – Send the product back to our return center at:
    Semotis Returns Department
    2101 Burdette St, New Orleans, LA 70118, USA
  4. Inspection & Approval – Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

3. Refund Process

  • If your return is approved, your refund will be processed within 7-10 business days after receiving the product.
  • The refund will be credited to your original payment method (credit card, PayPal, or bank transfer).
  • Shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.

4. Exchanges for Defective or Damaged Products

If you receive a defective or damaged product, we offer a free replacement. Please contact us within 7 days of receiving the item with photos or videos showing the issue. We will arrange a replacement at no additional cost.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards and promotional items.
  • Products damaged by user mishandling.
  • Final sale or clearance items.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank account again.
  • Contact your credit card company, as processing times may vary.
  • If you still need help, reach out to us at info@semotis.xyz.

7. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

📍 Address: 2101 Burdette St, New Orleans, LA 70118, USA
📞 Phone: (401) 828-0315
📧 Email: info@semotis.xyz
🌐 Website: semotis.xyz

We value your satisfaction and are here to assist you with any concerns. Shop with confidence at Semotis!