Sales Policy

Welcome to Semotis.xyz, your trusted source for ultra-thin portable monitors designed for professionals, creators, and gamers. We are committed to delivering high-quality products with a smooth and transparent purchasing process. Please read our Sales Policy carefully before making a purchase.

1. Order Processing

We strive to process all orders as quickly as possible. Once an order is placed, our team verifies payment and shipping details to ensure a seamless experience. Orders are typically processed within 24-48 hours, excluding weekends and holidays.

Order Confirmation

After placing an order, you will receive a confirmation email with order details. If you do not receive this email within 24 hours, please check your spam folder or contact our support team.

Order Modifications & Cancellations

  • Orders can be modified or canceled within 12 hours of placement.
  • Once the order is processed for shipping, modifications or cancellations will no longer be possible.
  • To request a change or cancellation, please contact us immediately at info@semotis.xyz.

2. Shipping Policy

We offer fast and reliable shipping worldwide. Our shipping options ensure timely delivery based on your location.

Shipping Times & Costs

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days
  • International Shipping: 7-15 business days

Shipping costs vary based on location and will be calculated at checkout. We provide free shipping on orders over a certain amount (check our website for current offers).

Tracking Information

Once your order is shipped, you will receive a tracking number via email. You can track your shipment through our website or the carrier’s tracking system.

3. Return & Refund Policy

We stand by the quality of our products and offer a 30-day hassle-free return policy.

Eligibility for Returns

  • Items must be in new and unused condition with original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refund Process

  • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
  • Refunds are issued to the original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect products.

To initiate a return, please contact info@semotis.xyz with your order number and reason for return.

4. Warranty & Replacement

We offer an extended warranty to ensure long-term protection for your purchase.

Warranty Coverage

  • Covers manufacturing defects and performance issues.
  • Does not cover accidental damage, misuse, or unauthorized modifications.
  • Warranty duration varies by product; please check the product page for details.

Replacement Policy

  • If you receive a defective product, contact us within 7 days of delivery for a free replacement.
  • We will cover the return shipping cost for defective products.

5. Payment Methods & Security

We offer secure payment options to ensure a safe shopping experience.

Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay

All transactions are encrypted and secured to protect your financial information.

6. Customer Support

Your satisfaction is our priority. Our dedicated support team is available 24/7 to assist with any inquiries.

Contact Information

For further assistance, feel free to contact us anytime. Thank you for choosing Semotis.xyz—where mobility meets performance!